1. A technician is unsuccessful in establishing a console session between a PC and a Linksys integrated router. Both devices have power, and a cable is connected between them. Which two troubleshooting steps could help to diagnose this problem? (Choose two.)
>Ensure the correct cable is used.
>Ensure the link status LED on the integrated router is lit.


2. Identify two physical-layer network problems. (Choose two.)
>hardware failure
>loose cable connections
 
3. Only one workstation on a particular network cannot reach the Internet. What is the first troubleshooting step if the divide-and-conquer method is being used?
>Check the workstation TCP/IP configuration.
   
4. Which two troubleshooting techniques are suitable for both home networks and large corporate networks? (Choose two.)
>documenting the troubleshooting process
>keeping a record of system upgrades and software versions
   
5. What two items could be checked to verify connectivity between the router and the ISP? (Choose two.)
>router status page
>connectivity status as indicated by LEDs


6. When acting as a DHCP server, what three types of information can an ISR provide to a client? (Choose three.)
>default gateway
>dynamic IP address
>DNS server address


7. A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?
>substitution
   
8. Which troubleshooting method begins by examining cable connections and wiring issues?
>bottom-up
   
9. What command is used to determine the location of delay for a packet traversing the Internet?
>tracert


10. A technician suspects that a Linksys integrated router is the source of a network problem. While troubleshooting, the technician notices a blinking green activity LED on some of the ports. What does this indicate?
>The ports are operational and are receiving traffic.
   
11. Which three settings must match on the client and access point for a wireless connection to occur? (Choose three.)
>SSID
>authentication
>encryption key
   
12. What should a network administrator do first after receiving a call from a user who cannot access the company web server?
>Ask the user what URL has been typed and what error message displays.


13.
     
Refer to the graphic. What configuration is incorrect in the network shown?
>The wired connection is the wrong type of cable.
   
14. A technician is troubleshooting a security breach on a new wireless access point. Which three configuration settings make it easy for hackers to gain access? (Choose three.)
>broadcasting the SSID
>using open authentication
>using the default internal IP address
   
15.
     
Refer to the graphic. What configuration is incorrect in the network shown?
>The host IP address is incorrect.


16. Typically, help desk personnel assist end users in which two tasks? (Choose two.)
>identifying when the problem occurred
>implementing the solution to the problem
   
17. Network baselines should be performed in which two situations? (Choose two.)
>after the network is installed and running optimally
>after major changes are implemented on the network
   
18. Which two items should be added to the documentation following a troubleshooting event? (Choose two.)
>final resolution
>results of successful and unsuccessful troubleshooting steps


19. A PC is plugged into a switch and is unable to connect to the network. The UTP cable is suspected. What could be the problem?
>A crossover cable is being used.


20. Which ipconfig command requests IP configuration from a DHCP server?
>ipconfig /renew
   
21.
    
Refer to the graphic. The wireless host cannot access the Internet, but the wired host can. What is the problem?
>The host WEP key is incorrect.
   
22. How does remote-access software help in the troubleshooting process?
>Diagnostics can be run without a technician being present at the site.
   
23. What command is used to determine if a DNS server is providing name resolution?
>nslookup

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