1. Refer to the exhibit. What type of device is highlighted in white?
>touch pad


2. Refer to the exhibit. Which type of removable media is depicted?
>flash drive


3. A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?
>Change the printr cabling from paralel to serial


4.Which two security tasks should be included in a computer preventive maintenance plan?
>an update of spyware removal tools
>an update of antivirus scanner software

5.  A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions should SSDs be recommended as replacements for magnetic hard drives?
>external flash drives that are required to be connected by USB
>locations where redundant disks are required to appear as one logical disk to the operating system


6.A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do?
>visually inspect the scanner glass


7. Which program checks for installed hardware during the Windows XP boot process?
>NTDETECT


8. A customer is considering an inkjet printer to print batches of colored documents that will




9.A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?
>Device manager 


10. Which Registry file contains information about all software that is installed on a Windows XP computer?
>HKEY_LOCAL_MACHINE


11. What are two functions of a VPN gateway?
>establish secure VPN connections
> manage VPN tunnels


12. A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?
>The computer has an invalid default gateway address


13.  A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician
>Verify the computer IP address information


14. Which type of power connector is used to connect devices such as optical drives and hard drives?




15. A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?



16. A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do?
17. At which TCP/IP model layer would a MAC address be found?
>network access


18. What characterizes a DDoS attack?

19. Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer?




20. A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?


21. What is the best way to fully ensure that data is unable to be recovered from a hard drive?
>formatting the drive


22. A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation?




23. A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?




24. A customer wants to produce video recordings to sell to the public. Which two types of media should be used to accomplish this type of recording?


25. Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?




26. A customer is experiencing repeated paper jams on a laser printer. Which quick solution
might correct this problem?
>Replace the paper in the input tray with new paper.


27. The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
>DHCP


28. A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?
>CHKDSK


29. Which network device uses a MAC address table to segment the network?




30. When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
>BIOS reads the MBR


31. When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error
>BOOT.INI


32. Refer to the exhibit. Which two port types are shown in the graphic?
>network
>USB


33. Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
>hibernate


34. A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
>Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer

35. The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
>manufacturer's website


36. A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended?
>Fiber Optic


37. In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?
>System Restore (SR)


38. What guideline should be followed when establishing a password security policy?
>An expiration period should be established so that passwords frequently change


39. A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is a possible solution to this problem?
>Run the installation application under Windows XP compatibility mode.


40. A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first?
>Use Device Manager to check for a resource conflict


41. A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make?
>Inkjet printers are less expensive than laser printers.
>The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.


42. Which three tasks should a computer preventive maintenance plan contain?
>the defragmentation of the hard drive
>an update of antivirus and other protective software
>an evaluation of the methods for gathering information about problems and the solutions to be implemented


43. Which protocol adds security to remote connections
>SSH


44. What should always be done prior to replacing components that are not hot-swappable in a laptop?
>Unplug the laptop and remove the battery


45. A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?


46. A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
>Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.


47. A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?
>Schedule and document routine maintenance tasks.


48. A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion?
>Create a complete system backup.


49. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?
>The computer emits a pattern of beeps indicating the failing device


50. A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
>Restore the data files that were backed up in preparation for the conversion